Refund policy
Last updated: [26-04-2026]
At LURE, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our policy below.
1. Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Requests must be made within 7 days of delivery
- Items must be unused, unwashed, and in original condition
- All original tags and packaging must be intact
- Proof of purchase (order confirmation) is required
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted items
- Worn, washed, or damaged items
- Items without original tags
3. Return Process
To initiate a return:
- Contact us at [thelureonline26@gmail.com] with your order number
- Our team will review and provide return instructions
- Ship the item back as instructed
👉 Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
5. Exchanges
We offer exchanges for:
- Size issues
- Defective or damaged items
- Incorrect items received
Exchange requests are subject to product availability.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos of the issue
We will resolve the issue with a replacement or refund.
7. Shipping Costs
- Original shipping fees are non-refundable
- Return shipping is the responsibility of the customer (unless the item is faulty)
8. Contact Us
For any return or refund inquiries:
📧 Email: [thelureonline26@gmail.com]
📍 Location: United Arab Emirates